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America's Premier Hardwood Floor Specialist |
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Payment, Shipping, Return and Cancellation Information |
| PAYMENT We accept the following forms of payment, American Express, Discover, Mastercard, Visa, Money Orders, Checks, and PayPal. Shipping charges will be added to your order prior to delivery. All orders must be verified with proper shipping address. PAYPAL When using PayPal as a form of payment, please fill out the Order Form. Type your PayPal ID in the e-mail address box. You will be notified via E-mail or telephone for order verification along with the shipping charges. SHIPPING ORDERS We ship all products on the next business day whenever possible. (stock permitting) Stock delays are typically reported within 48 hours via e-mail. Due to credit card fraud we only ship inside the United States without specific authorization. SATISFACTION GUARANTEE The Wood Ave has a 10 day satisfaction guarantee, starting from the time of receipt. You may make a return on unopened materials for any reason within that time period. (Some minimum quantities may be required.) You will be responsible for the shipping charges to return the product, as well as the cost incurred by us (The Wood Ave) to ship the product to you. A 15% restock fee will apply for all return goods. In order to take advantage of this you MUST have a return authorization number; all returns without an authorization will be refused. Promotional goods which are marked as non-returnable are not covered by this guarantee. CANCELLATIONS If for any reason, you need to cancel your current order with The Wood Ave you'll need to contact us as soon as possible. If the product has shipped already you will need to arrange for a return. If the product has not shipped you may make the cancellation at no charge. REPLACEMENTS AND DAMAGES At the time you receive your order you need to be aware that you MUST check the order for damages or missing items. If you do not check the materials yourself, please make certain that the person signing for them checks for damage or missing items. If no damages are noted, The Wood Ave cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages and attempt to make use of what you can. If after noting the damage you decide you cannot utilize the materials, contact The Wood Ave and we will advise you of what to do with the materials on hand or ask that they pickup the useless materials to prevent you from having to store them. Not every order will have visual proof of damage on the outside. If you accept a shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact the delivering company within 48hrs of delivery to report it. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that so long as any damages are noted properly there will not be any difficulties in the replacement process. AN IMPORTANT NOTE ABOUT PRODUCT IMAGES Product images will vary in color due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact visual appearance, but to serve merely as a guide or point of reference. If you require accurate visual inspection of a product for such things that cannot be conveyed accurately by this images, such as color, feel, etc., we recommend you obtain a sample of our product. |
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Any questions or concerns regarding this policy please call 1-866-966-3283 |
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Open 6
Days a Week |
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1-866-WOODAVE or 1-866-966-3283 |
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Last Updated: June 29, 2007 |